FAQ - FREQUENTLY ASKED QUESTIONS

SUBSCRIPTION FAQs

  • General information on subscription
    • Why can't I access my account through Customer Care Online? In order to access Canadian Geographic Magazine's Customer Care Online service, you need to enter your subscription number or your email address to log in. If we do not have your email address on your subscriber file, then you will not be able to log in using it. If you are having trouble logging in, please double check that you have entered in your information correctly-check to ensure that all spaces have been omitted and all zeros, even at the beginning of your subscription number, have been entered. If you still cannot access your account, please contact a Customer Service Representative by clicking here.
    • How can I find out if my subscription is about to expire? In the top-center of your mailing label is your expiration date, which shows the last issue of your current subscription. Example: 2013004. You can click here to use our Customer Care Online service and find out more on the status of your account. You will need to enter your subscription number or your email address to log in.
    • How can I pay for my subscription online? Click here to use our Customer Care Online service and process your payment online. You will need to enter your subscription number or your email address to log in, then click on "Make a Payment". This is a secure site.
    • How do I renew my subscription? We will notify you by mail when it is time to renew your subscription. By renewing promptly, you can avoid both an interruption in service and future renewal reminders. For faster service, click here to use our Customer Care Online service and renew online. You will need to enter your subscription number or your email address to log in, then click on "Renew a Subscription".
    • How do I give a gift subscription? Click here to use our Customer Care Online service to give a gift subscription to Canadian Geographic Magazine. You will need to enter your subscription number or your email address to log in, then click on "Give a Gift". If you do not subscribe to Canadian Geographic Magazine, you can order gift subscriptions of Canadian Geographic Magazine by clicking here.

GENERAL INFORMATION

  • Inquiries
    • Why did I receive duplicate copies of the magazine? If the subscriber numbers on your mailing labels are identical, then this was likely a one-time error. However, in rare instances a computer error may result in two slightly different mailing labels being generated for a subscriber. If you receive duplicate copies please contact a Customer Service Representative by clicking here and refer to both mailing labels. Your cooperation is appreciated.
    • When and how should I inform someone of my change of address? If you are moving, please let us know at least 6 weeks before you move to make sure you don't miss an issue. You can click here to use our Customer Care Online service to change your address. You will need to enter your subscription number or your email address to log in, then click on "Change of Address".
    • How should I inform someone of my change of E-mail address? Click here to use our Customer Care Online service to change your email address on your subscriber file. You will need to enter your subscription number or your email address to log in, then click on "Change E-Mail Address".
  • General questions
    • How can I order a past issues of Canadian Geographic?
      A limited amount of issues are available for sale. To order a back issue, click here.
    • How can I contact you about another question? Your subscription is important to us. If you have any other question, contact a Customer Service Representative by clicking here.
      Please refer to your mailing label when inquiring about your subscription. The label contains important information which will help us to serve you quickly and easily.

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