FAQ - FREQUENTLY ASKED QUESTIONS

SUBSCRIPTION

  • General information
    • Why can't I access my account through Customer Care Online? In order to access KCK Magazine's Customer Care Online service, you need to enter your subscription number or your email address to log in. If we do not have your email address on your subscriber file, then you will not be able to log in using it. If you are having trouble logging in, please double check that you have entered in your information correctly-check to ensure that all spaces have been omitted and all zeros, even at the beginning of your subscription number, have been entered. If you still cannot access your account, please contact a Customer Service Representative by clicking here.
    • How can I find out if my subscription is about to expire? In the top-center of your mailing label is your expiration date, which shows the last issue of your current subscription. Example: 2013004. You can click here to use our Customer Care Online service and find out more on the status of your account. You will need to enter your subscription number or your email address to log in.
  • General information on subscription
    • How can I pay for my subscription online? Click here to use our Customer Care Online service and process your payment online. You will need to enter your subscription number or your email address to log in, then click on "Make a Payment". This is a secure site.
    • How do I renew my subscription? We will notify you by mail when it is time to renew your subscription. By renewing promptly, you can avoid both an interruption in service and future renewal reminders. For faster service, click here to use our Customer Care Online service and renew online. You will need to enter your subscription number or your email address to log in, then click on "Renew a Subscription".

ACCOUNT OPTIONS

  • General information
    • How can I order a back issue of KCK ? A limited amount of issues are available for sale. To order a back issue, click here. You can also write to: KCK Back Issues Department 460 Richmond St. West, Suite 601 Toronto, ON M5V 1Y1 Canada.
    • How can I contact you about another question? Your subscription is important to us. If you have any other question, contact a Customer Service Representative by clicking here, or via phone at 416-932-5082. If you need to contact us by mail, send your inquiry to: KCK 460 Richmond St. West, Suite 601 Toronto, ON M5V 1Y1 Canada.
      Please refer to your mailing label when inquiring about your subscription. The label contains important information which will help us to serve you quickly and easily.
  • Personal information
    • When and how should I inform someone of my change of address? If you are moving, please let us know at least 6 weeks before you move to make sure you don't miss an issue. You can click here to use our Customer Care Online service to change your address. You will need to enter your subscription number or your email address to log in, then click on "Change of Address".
    • How should I inform someone of my change of E-mail address? Click here to use our Customer Care Online service to change your email address on your subscriber file. You will need to enter your subscription number or your email address to log in, then click on "Change E-Mail Address".

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